Insurance Reimbursement at New Growth Counseling

Can I use insurance at New Growth?  Although we do not accept insurance as payment, nor bill insurance companies, you CAN get reimbursement if your insurance plan allows you to go out-of-network.  To get started, you should contact them and ask the following questions:

  1. I want to see an out-of-network mental health care provider – will my plan reimburse me directly for this?  (New Growth is out-of-network).
  2. Does my plan cover out-of-network mental health benefits?  Most plans cover individual therapy, but some exclude couples – If you are seeking help for couples, ask specifically if it will cover couples counseling.  Clarify and ask “Will my plan reimburse for CPT codes: 90846 and  90847 when I go out of network? “
  3. What are the terms of my plan—do I have a deductible?
  4. Ask “How do I get you to reimburse me…I want to be sure you do not reimburse the provider since I am paying them in full – how do I complete the form to insure that you send the check to me?” 

Next, you will need to fill out their claim form – this typically takes 2 minutes, and we can help you if needed.  Make certain that you fill out your insurance claim so that you are the one getting reimbursed. Otherwise, the company will issue a check payable to us, and this will be sent back to them, delaying your reimbursement by weeks or months.  Finally, you will receive a monthly statement from our bookkeeper (typically via email on the first Friday of the month).  It will have all the relevant information your insurance carrier will want to process the claim, including a diagnosis. If your insurance restricts any diagnoses, notify us about this before seeking reimbursement.

Please let your therapist know if you have any questions or require assistance.  We’re glad to help!

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